About the Course

Delivering great coffee is only part of the job — creating great customer experiences is what keeps people coming back. This course helps baristas and café staff master the essentials of customer service and conflict management. Through short, engaging video lessons, you’ll learn how to communicate clearly, handle difficult situations with confidence, and turn everyday interactions into lasting positive impressions. You’ll explore practical tools like the Three Cs of Communication and the L.E.A.R.N. Model for resolving customer issues calmly and professionally. By the end, you’ll have the confidence and skills to represent your café with empathy, care, and consistency — even on the busiest days.

Course Curriculum

2 Chapters · 2 Lessons

  1. 1

    Module 4

    1. (Included in full purchase)

      Going The Extra Mile & Building Loyalty

  2. 2

    Course Summary and Assessment

    1. (Included in full purchase)

      Quick Quiz

Ready to Elevate Your Hospitality Skills?

Join this short, practical course and learn how to handle every customer interaction with confidence, care, and professionalism. Start building stronger relationships — one conversation at a time.

Enroll Now