About the Course

Serving great coffee is important — but creating a space where everyone feels welcome is what truly defines great hospitality. This course helps baristas and café staff build cultural awareness, understanding, and inclusion in their everyday work. Through short, engaging video lessons, you’ll learn how to recognise unconscious bias, communicate respectfully across cultures, and create a positive environment for both customers and colleagues. You’ll explore practical frameworks like the 4Rs of Respectful Communication and simple daily habits that build inclusion and belonging within your team. By the end, you’ll have the confidence and awareness to make every guest and coworker feel respected, understood, and valued — no matter who they are or where they’re from.

Course Curriculum

6 Chapters · 7 Lessons

  1. 1

    Introduction to Customer Service

    1. (Included in full purchase)

      Introduction & Objectives

  2. 2

    Module 1

    1. (Included in full purchase)

      Module 2 - Understanding Culture & Diversity

  3. 3

    Module 2

    1. (Included in full purchase)

      Module 3 - Recognising Bias & Stereotypes

  4. 4

    Module 3

    1. (Included in full purchase)

      Module 4 - Respectful Communication Across Cultures

  5. 5

    Module 4

    1. (Included in full purchase)

      Module 5 - Inclusion in the Workplace

  6. 6

    Course Summary and Assessment

    1. (Included in full purchase)

      Course Summary & Key Takeaways

    2. (Included in full purchase)

      Assessment

Ready to Elevate Your Hospitality Skills?

Start the course today and help create a café where everyone feels valued and respected.

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